EMERGIA Customer Care will improve its reporting and budgeting processes with DataCycle Reporting and DataCycle Planning.

Emergia Customer Care, a Spanish multinational, pioneer in Customer Care Strategic Consultancy and Integral BPO (Business Process Outsourcing) Services for the Spanish speaking worldwide market, has committed itself to the DataCycle Reporting and DataCycle Planning solutions to improve the company’s reporting and budgeting processes.

The introduction of the two solutions has been divided into two phases. In a first phase the reporting project will be tackled, which will consist of the construction of a data warehouse to import and collect the information from the company’s databases and in the design of reports that consult this data. In the second phase the DataCycle Planning solution start-up project will be carried out, the objective of which is to automate the budget preparation and tracking process in Emergia.

With the introduction of these two new solutions, Emergia Customer Care will be able to optimize the company’s reporting, thanks to the automated generation of all types of reports, and strengthen its budgetary process, thanks to the centralization of the budgetary information, via web and Excel as an end user interface, safely in a specific database, allowing for having absolute control on all the process and carrying out periodic checks on it.

About Emergia Customer Care

Emergia with headquarters in Barcelona and Madrid, and multiple Virtual Contact Centers located in Europe and Latin America (Colombia, Chile, Ecuador), has become consolidated as the multinational of reference in delocalization competing with the leading consultancy companies. It promotes a fast response to market and client needs on incorporating new relationship models for its globalised Outsourcing and Customer Service services, and contributing, thanks to the improvement in service levels, to demonstrating its commitment to innovation and differentiation in processes and procedures for its clients, large corporations and entities in multiple sectors. Corporación Financiera Valora has a shareholding in this company.